iNFINITE Support Services
iNFINITE’s range of IT support services mean that clients have peace of mind knowing they have an IT department proactively managing their technology requirements. We deliver our managed service seamlessly and priced at one fixed fee per month, so you know what to budget each month for IT management.
We are your IT department.
iNFINITE can deliver a service equivalent to having an internal person by supplying helpdesk, remote monitoring and support and on-site regular visits, delivering effective coverage usually for less than the cost of a full-time person.
By spreading the work across the iNFINITE staff with the appropriate skills you can have:
- Specialists in each area and a resource base that grows and shrinks as required;
- A senior consultant to help with your annual IT budget;
- A server engineer to plan and upgrade your systems;
- Desktop engineers to help your staff get the most out of their PCs;
- A helpdesk to patiently explain things and deliver remote support when you’re stuck;
- A suite of monitoring software which lets us know when things are going wrong – often a before you notice yourselves.
Help Desk Support
iNFINITE Solutions operates a Help Desk service during business hours, managed by professional, experienced staff and supported by our technical engineering team. Our staff are technical and offer great IT support – they can talk you through problems and can access your systems and often rectify issues right away. They don’t just give you a call number and tell you the next available engineer will call you. They will help you find a solution and will escalate to higher level engineers if required.
There is a fair amount of push in the IT industry toward delivering all services remotely. Remote monitoring of servers, remote control of workstations, off-shore helpdesks – all done without the need for an engineer to ever come to your office.
While we do make the most of remote monitoring and remote control, we also put together a support agreement which involves regular site visits by our engineers. This means that you’ll have a primary contact who will get to know you, get to know your business, and be able to help with everything from IT budgets and long-term planning through to your individual staff members’ requirements and minor issues.
Network Remote Management
iNFINITE install a monitoring agent on all the workstation and server devices within our clients’ IT environment. This enables us to be proactive and track such items as disk space, memory usage, system patch levels and many other items which affect system performance and usability. This means that we can often identify a problem, or potential problem, and be working on it before your staff even notice.
Installations and Upgrades
Our team of senior engineers are highly experienced in installation of new systems – hardware and software – and carrying out upgrades of existing infrastructure. We also have carried out many office moves and telecommunication provider changes and can manage these projects efficiently and with the least impact to your business.
Whether it’s a major project or just ensuring that all your hardware and software are kept up-to-date our team will ensure that your business has what it needs to run smoothly.
IT Consulting and Design
With a team of senior engineers with a wide range of experience we are able to offer IT consulting and detailed infrastructure design services. We can assist you with everything from IT roadmaps and long term planning through to budgets and day-to-day operational processes.
Procurement
With the volume of equipment, we purchase for ourselves and on behalf of clients we can offer competitive pricing for the purchase of hardware and software for our clients’ IT requirements. Procurement is not only the purchase of equipment but rather the advice on the best equipment at a competitive price. We provide price comparisons from various wholesalers and vendors and where there are volume requirements we would coordinate an RFP.